Art of Tea Policies
We guarantee that our handcrafted artisan teas will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding shipping charges, on merchandise returned to us within 30 days of delivery. Please contact us at http://artoftea.com/contact or 877-268-TEAS.
Orders are processed in the order they are received and usually ship within 3 - 5 business days (does not include weekends, holidays, or otherwise specified days of closure). Please keep in mind that if you place your order after 11am PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).
All orders shipped within the Continental US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.
UPS Worldwide shipping is available for International orders; please note that it is the customer’s responsibility to take care of any taxes, fees or dues upon receipt.
Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.
Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental USand Canada. Please note that 24-72 hour order processing times still apply to packages shipped via this method.
This method is available for shipment to PO Boxes, Military Addresses & International Orders (including Guam, Puerto Rico and US Virgin Islands).
While our shopping cart does not allow one to choose the military states (ie: APO, AE, FPO), we can still ship to these addresses. Please enter a real physical street address as a “space-filler” in the Shipping Address section. In the box marked “Add Comments About My Order”, please type “Ship to this Military Address”, followed by the correct shipping address. Please note that when you select your shipping method, the cost estimate displayed will reflect shipping to the “space-filler” address, not the APO, AE or FPO. The new shipping cost will be manually recalculated and processed in-house by customer service and will be reflected on the final invoice.
Please allow 5-7 days for delivery via this shipping method. International orders can take up to 14 business days for delivery.
Note on Turnaround Times
Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.
The shipping and handling cost for your order is based on the total weight of the order.
Art of Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.
UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Art of Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.
If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.
If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.
Art of Tea is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.
Special Shipping Methods
Art of Tea does not drop-ship at this time with the exception of Corporate Gifts.
If you require special shipping instructions, such as Saturday delivery, or a specified delivery date, please feel free to call us at 877-268-TEAS and we will do our best to accommodate your request.
Art of Tea Holiday Shipment Policy:
During the holiday season (November 1st-December 31st), order process times can take up to 5 business days to process. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12pm PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).
All items are guaranteed up to 30 days of receipt for store credit. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges. Art of Tea is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. Please note that orders over $300 are subject a 20% restocking fee. For more information, please contact us or 877-268-TEAS.
Please note that no special offers, discounts or coupon codes apply to Tea of the Month Club purchases or shipping.
Coupon Codes cannot be applied to the purchase of gift certificates.
Wholesale Minimum Order Requirements:
All Art of Tea wholesale status purchases are subject to a 3lb loose leaf tea minimum or a $75.00 minimum purchase per order. This can be 3 lbs. of the same tea or 3 different teas. This makes it easier for us to devote 100% of our energy towards your order with a quicker turnaround, as we pack your purchase only when we receive it.
Wholesale Sample Request Requirements:
Qualified Art of Tea wholesale customers are welcome to order samples in order to facilitate selecting and expanding upon their business’ tea offerings. Up to 10 single samples or 3 sampler packs may be selected per order. Samples are offered complimentary, with the request that the cost of shipping be covered by the customer. If the customer wishes to order other items in addition to tea samples (i.e., loose leaf tea, teaware, etc.), all wholesale minimum order requirements will apply to the order.
Return Check Policy:
Returned checks must be paid by cash, money order, cashier’s check, or credit card. All checks returned to Art of Tea, LLC because of insufficient funds, the account was closed, or for any other reason will be subject to a returned check fee of $30 per returned check.