Orders & ShippingOur site is protected by Scan Alert. Shipping Policy: Orders are processed in the order they are received and usually ship within 24 to 72 business hours of receipt, unless otherwise specified. Please keep in mind that if you place your order after 12pm PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select). UPS: - UPS Worldwide shipping is available for International orders; please note that it is the customer’s responsibility to take care of any taxes, fees or dues upon receipt. - Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location. Please refer to the map below for expected delivery times by clicking here for more detailed information. - Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note that 24-72 hour order processing times still apply to packages shipped via this method. - A UPS tracking number will be emailed to you upon
shipment of your order. You may track your order now by clicking
here. US MAIL: - While our shopping cart does not allow one to choose the
military states (ie: APO, AE, FPO), we can still ship to these addresses.
Please enter a real physical street address as a “space-filler”
in the Shipping Address section. In the box marked “Add Comments
About My Order”, please type “Ship to this Military Address”,
followed by the correct shipping address. Please note that when you
select your shipping method, the cost estimate displayed will reflect
shipping to the “space-filler” address, not the APO, AE
or FPO. The new shipping cost will be manually recalculated and processed
in-house by customer service and will be reflected on the final invoice. Please note the following: - The shipping and handling cost for your order is based on the total weight of the order. - Art of Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order. - UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Art of Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible. - If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us. - If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries. - Art of Tea is not responsible for delays caused by weather, mechanical failure or other acts beyond our control. - Art of Tea does not drop-ship at this time with the exception of Corporate Gifts. - If you require special shipping instructions, such as Saturday delivery, or a specified delivery date, please feel free to call us at 877-268-TEAS and we will do our best to accommodate your request. Art of Tea Holiday Shipment Policy: Coupon Codes: Wholesale Minimum Order Requirements: Wholesale Sample Request Requirements: Returned checks must be paid by cash, money order, cashier’s check, or credit card. All checks returned to Art of Tea, LLC because of insufficient funds, the account was closed, or for any other reason will be subject to a returned check fee of $30 per returned check. |
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| Customer Testimonials |
"I absolutely love your tea, I have only tried a few and what I have tried is nothing less than amazing. I watched the video that you provided about your company and I couldn't be any happier to support an organization with such a great consciousness! I love the passion that Steve Schwartz has for tea and the people that work for and with him." "I really appreciate the little handwritten thank you notes. It makes Art of Tea stand out from other distributors and shows that you care." "This is the most flavorful, rich, tasty tea I've ever tried!" "You offer some really great products and the customer service was totally rockin'. Excellent job." "I love the website! Very easy to use and the choice is neither overbearing nor minimal. Just the right amount of quality teas with the social responsibilty that all businesses need to embrace. I will be buying my teas here from now on." "Couldn't resist checking off "amazing" for all catagories. Tyler just recently set us up with our first wholesale order for our little organic spa. I must say, this was by far my favorite customer service experience. Tyler actually made the process fun and educational. He was approachable and patient with my MANY questions and made me feel like a friend and not just a customer number. The quality of your teas really shine through. Can't wait to share these beautiful teas with our clients!" "I appreciate the extra attention to personalizing the customer experience. Its always nice to get a personal note that thanks me for my purchase versus a system-generated, generic response." "I am really happy with your products and your company over all. I have had nothing but great experience with you." "First order... love Art of Tea! Look forward to a long relationship." "On my last order, a mistake was made. I sent an e-mail and not only did i get an answer within 10 minutes but cutomer service was absolutely perfect. I got to keep the tea sent by mistake, i was sent the right tea right away, and i was given a code for a discount on my next order. Great customer service and great tea." "The tea sample that was included was a nice touch and much appreciated." "It would be great if there were discounts and incentives especially for loyal customers. For example I order jasmine pearls by the pound on a regular basis so why not offer me a special the next time, 20% off or something." "We have loved every product that we have tried. I love the tea bags for my travels. I also love to use the box of tea bags for teacher gifts." "I can only drink decaffeinated tes. You have such a great selection!" "My very first order and I was most impressed. You will see me on a regular basis an that is a promise. I loved the packaging - tasteful- and the product is great. Thanks for doing such a great job." "Love the desert teas! Very unique gift!" "Am not really a tea drinker, but your Classic Black Tea (first tasted at the Raymond Restaurant in Pasadena) is simply the best tea I have ever had, anywhere." "Great value. A bit expensive, but products are very high quality, which makes up for the price." I purchased you teas for a easter gift for my son & his girlfriend who are big tea drinkers. They were impressed with the quality of you tea!! "I tried the Mango Melange Tea at Bliss Spa in San Francisco. I couldn't get it out of my mind, as soon as I got back from my trip I ordered two boxes and have a cup of tea every night. It is hands down the best green tea I have ever had and have recommended it to everyone I know. Great product!" "Love the vanilla chocolate truffle and carmelized pear tea!" "I buy ALOT of loose leaf tea. The packaging, the blends, and the quality from this company is a joy to receive." "I put a comment in my last order saying that I needed it as quickly as possible. You read the comment and the order shipped that afternoon and I got my tea in time...thanks!" "I got my first Art of teas as a Christmas gift and liked the tea so much I had to order more!" "Your staff is great and your sample offers really help in making deciding on a tea alot easier. Thanks!" "The Carmelized Pear tea is OUTSTANDING! I give samples to everyone I know." "Your tea is excellent and I'm looking forward to trying a lot more for myself. I am proud to include your product in my gift baskets. You have quality teas." "I am very impressed with your kind attentiveness and genuine concern that we receive the products that would be best for our store." "I love this tea!" "I don't even like tea, and I LOVE this stuff!!!" "We love your tea!" "I love the tea. We make 3 or 4 pots a day and drink it iced at work :)" "Dear Sirs, I am enamored with your black tea fusion of Earl Grey Creme." "Thanks! She said Oolong was her favorite and that one looked really good...I will have to order some for myself then :) " "Good morning,
I just wanted to tell you how much I enjoyed your tea while visiting relatives last week. I asked them how they knew about Art of Tea and told me that they took the empty package with them after ordering tea at a fine restaurant. Absolutely delicious! Keep in mind that I have a demonstration company of natural and organic foods and was not aware of Art of Tea. I cannot wait for my order to arrive and share it with some tea enthusiastic friends. Cheers!"
"Thanks for the update on my order and the suggestions on other black teas. Looking forward to trying them! Cheers!" "I want to compliment you for your excellent customer service. The Amore tea sounds delicious and I look forward to drinking it in. Thanks for taking the time to really read my message and turn me on to some things I may need! Love is the answer no matter what! Thank You" "I can't wait to receive my tea and glass teapot. :) I love your VLOGS! Great job! :) " "Thank you so much for sending the tea so quickly. I was amazed when it arrived at my door the next day! That tea was for a memorial party for my daughters who died last year. You can imagine what it meant to me to have it. Thanks for making it a priority. Blessings!" "I had your Earl Grey tea at a local restaurant and absolutely feel in love, my husband couldn't stop smelling the wrapper!! :). Best, Rebecca" "The tea arrived today. It was exactly what I was looking for. Thank you so very much. " "Love Your Tea - That jasmine pearl is the best!" "You threw in the strawberry w/ my last order and it was fab ... thx!" |
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