General Policies

Welcome to the website of Art of Tea, LLC (“Art of Tea”).  Please review this agreement (“Agreement”) which applies to the use of this website, as well as to the purchase of products sold to you through this website.  By using this website you represent that you have reviewed and understand the terms and conditions set forth herein and that you agree, without exception, to be bound by the terms and conditions of this Agreement. 

The terms of this Agreement may be modified from time to time at Art of Tea’s sole discretion and without notice to you.  You should from time to time review this website to take notice of any changes.  Your continued use of this website constitutes your acceptance of any such changes. 

PRIVACY POLICY

The use of this website is subject to Art of Tea’s Privacy Policy.   By accessing this website, you agree that you have read and consent to be bound not only to this Agreement but also to the Privacy Policy. 

USE OF THIS WEBSITE

You acknowledge and warrant that any information you may post, transmit or submit to this webpage does not: (i) infringe on your rights; (ii) infringe on a third party’s rights, specifically but not limited to any intellectual property rights, or any other confidential or proprietary right; and (iii) constitute a criminal offense or give rise to civil liability. Additionally, you acknowledge and warrant that you will not knowingly post, transmit or submit any information that will cause damage to either the webpage or to any other user.

Your rights with regard to accessing this webpage may be terminated or restricted at any time at the sole discretion of Art of Tea without notice to you.  Such termination shall be in addition to any rights Art of Team may enforce. 

CUSTOMER ACCOUNT

You are responsible for maintaining the security of your customer account on this webpage. Should any charges or damages occur due to your not taking reasonable care of your customer account or password, you agree that you will be held solely responsible.

INTELLECTUAL PROPERTY

All materials displayed or otherwise accessible through this website are owned by Art of Tea and third-party content suppliers, and are protected under the applicable copyright and trademark laws of the United States and elsewhere.  You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use.

LINKS

This webpage may contain links to other web pages that are operated by third parties and are not under the control of Art of Tea.  Art of Tea is not responsible for, and expressly excludes all liability with relation to these linked webpages which you access at your own risk, and Art of Tea makes no representations, warranties, or conditions concerning the linked webpages or their contents.

ORDERS & PAYMENT

When you submit an order on this webpage, your order shall be considered as an offer to Art of Tea.  Art of Tea reserves the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your area and (ii) if the products are incorrectly described or priced on the webpage.  All discounted item sales are final.   All purchases made using a credit card must be approved by the applicable third-party credit card service provider.  You agree not to resell any products purchased under this Agreement, nor to transfer any of your rights hereunder without the prior written consent of Art of Tea.  

RETURN POLICY

We guarantee that our handcrafted artisan teas will leave our facility in peak condition. If any of our products do not meet your expectations, we want to know. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Art of Tea is not responsible for the return shipping costs for returns based on personal preference or non-quality-related issues. Please note that orders are subject to a 20% or higher restocking fee, depending on circumstances. Please note that refunds will only be issued to the same credit card that was used for the original purchase. For more information, please contact us at http://artoftea.com/contact or 877-268-TEAS.

REFUND POLICY

At this time we do not offer refunds for order changes or cancellations. If you change your mind regarding your order and no longer wish to receive it, we are happy to issue you Art of Tea store credit, less the cost of shipping. When inquired for, sale adjustments will only be granted for orders placed 48 hours prior to sale, and store credit will be offered in the form of an e-gift card and will be sent to the designated email address on the order. We do not allow refunds for sale adjustments.

COUNTRIES WE SHIP TO

Please note that we currently only ship to the US and Canada. The Tea of the Month subscription program is available to US residents only.

PROCESSING TIMES

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Shipments originate in the Los Angeles area, and transit times vary depending on where packages are being delivered to. Please keep in mind that if you place your order after 11 am PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

HOLIDAY PROCESSING TIMES

During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12 pm PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

SHIPPING METHODS

UPS

All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon the shipment of your order.

UPS WORLDWIDE

UPS Worldwide shipping is available for Canada orders; please note that it is the customer’s responsibility to take care of any taxes, fees, or dues upon receipt.

UPS GROUND

Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.

EXPEDITED SHIPPING

Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.

US MAIL

This method is unfortunately not available for shipment to PO Boxes, Military Addresses.

POSTMATES LOS ANGELES LOCAL DELIVERY

We are currently partnered with Postmates for local Los Angeles same-day delivery. Our operating hours for Postmates orders are currently 10:00 am PST - 3:30 pm PST (subject to change). To place an order for local delivery you must order through the Postmates app directly. You cannot place an order for local delivery through our website.

NOTE ON TURNAROUND TIMES

Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

*** Please note we do not deliver to P.O. Boxes ***

SHIPPING COST

The shipping and handling cost for your order is based on the total weight of the order. To receive free shipping within the continental US for a retail order, your order must be $60 prior to tax. Free shipping in the continental US will automatically apply to your cart when the order minimum requirement has been met. 

SHIPPING LIABILITY

Art of Tea will ship based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and Art of Tea will not be responsible for any damages due to delays in shipping. Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all federal and provincial shipping-related taxes, and you agree to comply with all export laws of the United States that apply to the products purchased or received under this Agreement.  Art of Tea uses a third-party shipping service provider to ship its products. As such, Art of Tea will not be liable for any loss, damages (direct or indirect), or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third-party shipping service provider. Art of Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information, or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient’s address if no one is there to sign for them; however, UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Art of Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

Art of Tea is not responsible for delays caused by weather, mechanical failure, or other acts beyond our control.

SPECIAL SHIPPING METHODS

Art of Tea does not drop-ship at this time with the exception of Corporate Gifts.

If you require special shipping instructions, such as Saturday delivery, or specified delivery date, please feel free to call us at 877-268-TEAS and we will do our best to accommodate your request.

COUPON CODES & AUTOMATIC DISCOUNTS

Please note that no special offers, discounts, or coupon codes apply to Tea of the Month Club purchases or shipping. Coupon Codes cannot be applied to the purchase of gift certificates. Only one discount can be used at a time - discounts cannot be combined.

ART OF TEA TEXT MESSAGING

By signing up for our text messaging service, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Art of Tea at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.

WHOLESALE MINIMUM ORDER REQUIREMENTS

All Art of Tea wholesale status purchases are subject to a $75.00 minimum purchase per order. This makes it easier for us to devote 100% of our energy towards your order with a quicker turnaround, as we pack your purchase only when we receive it.

WHOLESALE SAMPLE REQUEST REQUIREMENTS

Qualified Art of Tea wholesale customers are welcome to order samples in order to facilitate selecting and expanding upon their business’ tea offerings. Up to 10 single samples or 3 sampler packs may be selected per order. Samples are offered complimentary, with the request that the cost of shipping is covered by the customer. If the customer wishes to order other items in addition to tea samples (i.e., loose leaf tea, teaware, etc.), all wholesale minimum order requirements will apply to the order.

RETURN CHECK POLICY

Returned checks must be paid by cash, money order, cashier’s check, or credit card. All checks returned to Art of Tea, LLC because of insufficient funds, the account was closed, or for any other reason will be subject to a returned check fee of $30 per returned check.

ROUTE PACKAGE PROTECTION POLICY

WHAT IS ROUTE?

Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey. Note: Route is a third-party company, and Art of Tea is not responsible for the funds collected by Route.

WHAT IS ROUTE PROTECT?

Adding Route Package Protection to your order at the checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. 

WHAT ARE ROUTES POLICIES?

All policies are listed here 

HOW DO I FILE A SHIPPING ISSUE FOR MY LOST, STOLEN, or DAMAGED ORDER?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Haven’t downloaded the app yet? Download here

DOES ROUTE PROTECT COVER STOLEN ITEMS?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

WHAT ARE ROUTES TERMS AND CONDITIONS?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

IS ROUTE A LICENSED INSURED COMPANY?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

ECO CART/CARBON OFFSETTING

WHAT DOES CARBON NEUTRAL MEAN?

When EcoCart says orders will be “carbon neutral” (“net zero” is another term you’ll hear), that means that EcoCart will eliminate, capture, or otherwise mitigate all of the carbon emissions created from making our products and shipping them to your door.

WHAT IS A CARBON NEUTRAL ORDER?

Carbon neutral shipping refers to eliminating the environmental damage from shipping a package by offsetting the footprint through carbon offsetting projects. 

WHAT IS A CARBON OFFSET?

Carbon offsets are a practical and effective way to reduce the effects of climate change by funding wind, solar, and other renewable energy projects. You can see the projects EcoCart supports here

WHAT DOES IT MEAN WHEN A PACKAGE IS CARBON NEUTRAL? 

When a package is carbon neutral it means that there was not any net new carbon produced when that package was shipped and delivered to its final destination. Any package emits carbon on it’s journey to your door, especially when it’s being transported via delivery truck, air, or freight. A carbon neutral package does not emit any excess carbon because the carbon created from shipping this package is offset by purchasing carbon offsets that fund carbon offsetting projects.

HOW DOES ECOCART WORK?

EcoCart directs the carbon offset funds to certified carbon offset projects like planting trees or building wind farms. EcoCart has scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences (i.e., creating more carbon elsewhere, like a game of Whack-a-Mole). All of EcoCart's projects are independently certified to internationally recognized standards. In addition to carbon reduction, EcoCart prides themselves on the fact that all of their projects include an element of social good such as protecting an endangered species of animal, or creating local jobs.  

WHY WAS THERE THIS CARBON NEUTRAL ORDER PRODUCT ADDED TO MY CART?

When you click the checkbox to make your order carbon neutral, EcoCart adds a product to your cart in order to increase your cart total so we can fund certified carbon offset projects.  Shopify has a “closed cart system” meaning the only way to increase the cart total is to add this product to your cart. It is not a physical product, and won’t show up in your order when you receive it, but you will receive information about your impact through email! 

IS ECOCART LEGIT?

Yes, EcoCart is legit! EcoCart works with independently verified carbon offsetting programs to purchase carbon offsets from verified and vetted projects - you can rest assured that you are truly making a difference in the fight against climate change.

WHERE WILL THE MONEY BE GOING?

EcoCart has scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences (i.e., creating more carbon elsewhere, like a game of Whack-a-Mole). All of EcoCart projects are independently certified to internationally recognized standards. In addition to carbon reduction, EcoCart prides themselves on the fact that all of their projects include an element of social good such as protecting an endangered species of animal, or creating local jobs.  

Note: EcoCart is a third-party company, and Art of Tea is not responsible for the funds collected by EcoCart. If your order is refunded for any sort of reason, the refund amount from will be issued in the same way you receive the refund for the other products in your order.

EVERY PROJECT ECOCART FUNDS IS TRIPLE VERIFIED, WHICH MEANS:

  1.   The project’s financials, management team, project site, and carbon reduction method are carefully vetted.
  2.   At least one of the world’s major carbon standards reviews the project.
  3.   Global Offset Research verifies the project against a second list of international standards.

 HOW DO YOU FIND THE EMISSIONS OF EACH ORDER?

EcoCarts's robust algorithm calculates the carbon emissions from both manufacturing and shipping each unique order by looking at variables such as raw materials, manufacturing process, product weight, shipping distance, and more.

AFTERPAY POLICY

WHAT ARE INSTALLMENTS WITH AFTERPAY?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

HOW DO I USE INSTALLMENTS WITH AFTERPAY?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

WHERE CAN I USE INSTALLMENTS WITH AFTERPAY?

Installments with Afterpay can only be applied to purchases made on www.artoftea.com.

CAN I USE INSTALLMENTS WITH AFTERPAY IF I AM AN INTERNATIONAL CUSTOMER?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. 

HOW DOES THE AFTERPAY PAYMENT SCHEDULE WORK?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

 You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

WHERE CAN I FIND COMMON QUESTIONS ABOUT PAYMENTS?

Check out the Afterpay Payments FAQ

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS WITH AFTERPAY?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. 

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION?

Yes, transaction value limits apply to purchases made on www.artoftea.com using Installments by Afterpay.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS WITH AFTERPAY?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS WITH AFTERPAY?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is a fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms. 

WHAT HAPPENS IF I HAVE A PARTIAL REFUND, AND HOW DOES THAT AFFECT MY PAYMENTS?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQsTermsInstallment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

SHOP PAY INSTALLMENTS POLICY:

Shop Pay offers customers the option to pay in full at checkout or to split their purchase into 4 equal, interest-free installment payments for orders between 50 USD and 1000 USD. There are no additional charges, interest rates, or late fees passed on to customers.

Your credit scores aren't affected if they use Shop Pay Installments. However, if you do not pay your installment, or you make a late payment, then you might not be eligible to make purchases using Shop Pay Installments in the future.

Payment options are offered by Affirm and are subject to eligibility checks and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to the California Financing Law license.

For more information, please check out Shop Pay Installments policies here.

WHOLESALE ORDER PAYMENT POLICY

Wholesale orders are paid upon shipment via credit card (Visa, MasterCard, or American Express - provided at the time of order, or kept on file, per customer request). Art of Tea may pre-authorize the credit card for the subtotal amount at the time of order, and capture the final amount at the time of shipment.  Wholesale customers have the option of payment via Credit Card, ACH, QuickPay, or Bill.com. Orders will be shipped once payment has been received and verified. Please contact customer support for more information.  Corporate customers may apply for Net 30 payment terms. Please contact customer support to obtain a credit application. Please note that minimum monthly orders may apply, and credit approval is based on prompt payment history with credit references. Incomplete applications or insufficient credit history will result in declined credit terms. Payment on approved accounts is due within 30 days of the invoice date.

Any past due balance on a wholesale account must be paid in full prior to any new product being released.

Art of Tea reserves the right to deny or revoke Net 30 terms at any time. Three or more late payments may result in revocation of Net 30 terms.

DISCLAIMER

TO THE FULLEST EXTENT POSSIBLE UNDER THE LAW, USE OF THIS WEBPAGE IS AT YOUR OWN RISK, AND ART OF TEA HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES (EXPRESS, IMPLIED, OR STATUTORY) WITH REGARDS TO THE WEBPAGE AND YOUR PURCHASE OF ANY PRODUCTS HEREUNDER. THIS WEBPAGE IS PROVIDED “AS IS”, AND MAY CONTAIN ERRORS, INACCURACIES, VIRUSES, OR BUGS, AND THIS WEBPAGE MAY NOT BE UP TO DATE, AND THEREFORE IS NOT TO BE RELIED UPON. SPECIFICALLY, ART OF TEA DOES NOT WARRANT THAT THE PRODUCT DESCRIPTION OR PRICING IS ACCURATE. THIS EXCLUSION APPLIES TO BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. SHOULD YOU CHOOSE TO DOWNLOAD ANY CONTENT FROM THIS WEBPAGE, YOU DO SO AT YOUR OWN RISK.

LIMITATION OF LIABILITY: YOU HEREBY WAIVE ALL REMEDIES, WARRANTIES, GUARANTEES OR LIABILITIES, ARISING FROM LAW OR OTHERWISE. IN NO EVENT SHALL ART OF TEA, ITS OFFICERS, REPRESENTATIVES, OR EMPLOYEES BE LIABLE TO YOU FOR ANY DAMAGES, HOWEVER, CAUSED, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR OTHERWISE. ART OF TEA, ITS OFFICERS, REPRESENTATIVES, AND EMPLOYEES SHALL NOT BE LIABLE FOR LOST PROFITS, BUSINESS INTERRUPTION, ANY COMPUTER-RELATED DAMAGE, OR LOSS OF DATA. ART OF TEA HEREBY EXCLUDES ALL LIABILITY WITH RESPECT TO THE TRANSMISSION OF VIRUSES OR BUGS. THIS ENTIRE LIMITATION SHALL APPLY EVEN IF ART OF TEA, ITS OFFICERS, REPRESENTATIVES, OR EMPLOYEES WERE INFORMED OF THE POSSIBLE OCCURANCE OF THE AFOREMENTIONED DAMAGED. ART OF TEA’S MAXIMUM LIABILITY SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY THE PURCHASER FOR THE PRODUCT. THIS LIMITATION IS AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN ART OF TEA AND YOU. 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless (including reasonable legal fees) Art of Tea, its officers, directors, employees, or agents from any action arising from your misuse of this website or the breach of any of the provisions of this Agreement.

MISCELLANEOUS

This webpage, any use of this webpage, and any dispute relating thereto to or to the products purchased therein shall be governed and construed by the laws applicable to the State of California, without regard to conflict of law rules. Both Art of Tea and you agree to the exclusive jurisdiction of the State of California.

This Agreement and the Privacy Policy shall constitute the entire agreement between the parties and there are no other written or verbal agreements or representations relating to the subject matters described herein.

Should any provision of this Terms of Use be deemed invalid or unenforceable, those provisions shall be severed from the Agreement, but shall not affect the validity of the other provisions.