General Policies

Return Policy:

We guarantee that our handcrafted artisan teas will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Art of Tea is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. Please note that orders are subject to a 20% or higher restocking fee, depending on circumstances. For more information, please contact us at http://artoftea.com/contact or 877-268-TEAS.

Refund Policy:

At this time we do not offer refunds for order changes or cancellations. If you change your mind regarding your order and no longer wish to receive it, we are happy to issue you Art of Tea store credit, less the cost of shipping. When inquired for, sale adjustments will only be granted for orders placed 48 hours prior to sale and store credit will be offered in the form of an e-gift card and will be sent to the designated email address on the order. We do not allow for refunds for sale adjustments.

Countries We Ship To:

Please note that we currently only ship to the US and Canada. The Tea of the Monthly subscription program is available to US residents only.

Processing Times:

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Shipments originate in the Los Angeles area, and transit times vary depending on the where packages are being delivered to.  Please keep in mind that if you place your order after 11am PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

Holiday Processing Times:

During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12pm PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

Shipping Methods:

UPS

All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.

UPS Worldwide

UPS Worldwide shipping is available for Canada orders; please note that it is the customer’s responsibility to take care of any taxes, fees or dues upon receipt.

UPS Ground

Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.

Expedited Shipping

Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.

US Mail

This method is unfortunately not available for shipment to PO Boxes, Military Addresses.

Postmates Los Angeles Local Delivery

We are currently partnered with Postmates for local Los Angeles same-day delivery. Our operating hours for Postmates orders are currently 10:00 am PST - 3:30 pm PST (subject to change). To place an order for local delivery you must order through the Postmates app directly. You cannot place an order for local delivery through our website.

Note on Turnaround Times

Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

*** Please note we do not deliver to P.O. Boxes ***

Shipping Cost:

The shipping and handling cost for your order is based on the total weight of the order. To receive free shipping within the continental US for a retail order, your order must be $60 prior to tax. Free shipping in the continental US will automatically apply to your cart when the order minimum requirement has been met. 

Shipping Liability:

Art of Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Art of Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

Art of Tea is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.

Special Shipping Methods

Art of Tea does not drop-ship at this time with the exception of Corporate Gifts.

If you require special shipping instructions, such as Saturday delivery, or a specified delivery date, please feel free to call us at 877-268-TEAS and we will do our best to accommodate your request.

Coupon Codes & Automatic Discounts:

Please note that no special offers, discounts or coupon codes apply to Tea of the Month Club purchases or shipping. 

Coupon Codes cannot be applied to the purchase of gift certificates.

Only one discount can be used at a time - discounts cannot be combined.

Art of Tea Text Messaging

By signing up for our text messaging service, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Art of Tea at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.

Wholesale Minimum Order Requirements:

All Art of Tea wholesale status purchases are subject to a $75.00 minimum purchase per order. This makes it easier for us to devote 100% of our energy towards your order with a quicker turnaround, as we pack your purchase only when we receive it.

Wholesale Sample Request Requirements:

Qualified Art of Tea wholesale customers are welcome to order samples in order to facilitate selecting and expanding upon their business’ tea offerings. Up to 10 single samples or 3 sampler packs may be selected per order. Samples are offered complimentary, with the request that the cost of shipping be covered by the customer. If the customer wishes to order other items in addition to tea samples (i.e., loose leaf tea, teaware, etc.), all wholesale minimum order requirements will apply to the order.

Return Check Policy:

Returned checks must be paid by cash, money order, cashier’s check, or credit card. All checks returned to Art of Tea, LLC because of insufficient funds, the account was closed, or for any other reason will be subject to a returned check fee of $30 per returned check.

Route Package Protection Policy:

What is Route?

Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey. Note: Art of Tea is not responsible for the funds collected by Route.

What is Route Protect?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. 

What are Route’s Policies?

All policies are listed here 



How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Afterpay Policy:

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on www.artoftea.com.

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

 You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. 

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on www.artoftea.com using Installments by Afterpay.

What products are not eligible for purchase using Installments with Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments with Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms. 

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Shop Pay Installments Policy:

Shop Pay offers customers the option to pay in full at checkout, or to split their purchase into 4 equal, interest-free installment payments for orders between 50 USD and 1000 USD. There are no additional charges, interest rates, or late fees passed on to customers.

Your customers' credit scores aren't affected if they use Shop Pay Installments. However, if a customer doesn't pay their installment, or they make a late payment, then they might not be eligible to make purchases using Shop Pay Installments in the future.

Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

For more information, please check out Shop Pay Installments policies here.

Wholesale Order Payment Policy:

Wholesale orders are paid upon shipment via credit card (Visa, MasterCard, or American Express - provided at the time of order, or kept on file, per customer request). Art of Tea may pre-authorize the credit card for the subtotal amount at the time of order, and capture the final amount at the time of shipment.  Wholesale customers have the option of payment via Credit Card, ACH, QuickPay or Bill.com. Orders will be shipped once payment has been received and verified. Please contact customer support for more information.  Corporate customers may apply for Net 30 payment terms. Please contact customer support to obtain a credit application. Please note that minimum monthly orders may apply, and credit approval is based on prompt payment history with credit references. Incomplete applications or insufficient credit history will result in declined credit terms. Payment on approved accounts is due within 30 days of the invoice date.
Any past due balance on a wholesale account must be paid in full prior to any new product being released.
Art of Tea reserves the right to deny or revoke Net 30 terms at any time. Three or more late payments may result in revocation of Net 30 terms.