Have A Question About Your Recent Order?
First and foremost, please rest assured that we are open and operating. Due to the current COVID-19 situation, we’ve implemented stringent social distancing measures at our warehouse. As a result, we have fewer people working for fewer hours at a time which is causing delays in our shipping of your recent order. At Art of Tea, the health and well-being of our team is always a top priority.
We do apologize that your order may take longer than usual to reach you but please know that we are doing our absolute best to ship out orders as quickly as we possibly can.
Additionally, due to current high order volumes, USPS is experiencing massive shipping delays and tracking information inconsistencies. As a result, we ask that you please allow 12-14 business days for your package to arrive. We are shipping out your recent order as quickly as possible but unfortunately do not have control over current courier delivery delays.
We promise our delicious teas are worth the wait and we are immensely grateful for your patience and understanding.
For further information or questions, please feel free to email us at firstname.lastname@example.org.