Q: How do I join the LoyalTEA Program?
A: Head to our LoyalTEA Page to join for free! Simply create an account or log in using your existing Shopify account and you’ll begin earning points on every single purchase made at www.artoftea.com starting 3/30/21 onwards!
Q: How many points do I earn on purchases?
A: You will earn 1 point for every $1 spent at www.artoftea.com. Please note that this excludes purchases made using gift cards.
Q: Are there any exclusions?
A: Points cannot be earned on Tea of the Month Subscriptions or Gift Card purchases unless explicitly stated in an email, SMS, or other promotion. Additionally, LoyalTEA rewards do not apply to any Wholesale purchases.
Q: Are there other ways to earn points?
A: Once you make a LoyalTEA Account, you will begin earning points on every purchase. Additionally, you can earn 5 points for sharing Art of Tea on Facebook, 5 for following Art of Tea on Instagram, and 50 points on your birthday if you share the date with us on the Rewards page.
Q: Do my points expire?
A: Unused points will expire 1 year after they are accrued.
Q: Does the year start on January 1 or is it a rolling calendar?
A: 1 year begins on the date that you make your purchase. For example, points earned on 4/1/2021 would expire on 4/1/2022.
Q: Can I get retroactive points for purchases made before the LoyalTEA Program was launched?
A: Retroactive points cannot be added to your LoyalTEA Account. You will only earn points on purchases made once you have created an account and the LoyalTEA Program is live. Points can begin being accrued starting 3/30/21 onwards. The sooner you make an account, the sooner you’ll reap the benefits!
Q: How does the V.I.TEA Club Work
A: Once you spend over $400 or complete 4 successful referrals annually, you will move up in the V.I.TEA Club to become a Silver Member, whereby you will earn 1.25 points for every $1 spent. Once you’ve spent over $750 or completed 6 successful referrals annually, you’ll become a Gold Member that earns 1.5 points on every $1 spent at Art of Tea. And once you have spent over $1000 or successfully referred 10 friends annually, you will be a Platinum member who earns 2 points for every $1 spent.
Q: How do I use my points?
A: Once you have earned enough points to redeem a reward, you can exchange them for a coupon. Coupons are available on the rewards page once you are logged in to your LoyalTEA account. When you have earned enough points to be eligible for a reward, simply click “Redeem,” and you will get a coupon code to use at checkout. You can exchange 100 points for a $5 coupon, 200 points for a $10 coupon, and 300 points for a $15 coupon. Coupons are redeemable only at www.artoftea.com when there is a minimum of $20 worth of product in your cart.
Q: Are there other perks aside from earning points and moving up in the V.I.TEA Club in the LoyalTEA Program?
A: Yes! Currently, LoyalTEA members will have early access to sales, along with being the first to learn about new products and initiatives. Additionally, we will be rolling out incentives in the months to come, so join now to make sure you don’t miss out!
Q: Is the Referral Program still active?
A: Yes, the Referral Program is still active. For every successful referral completed through our Referral Program, you’ll get a 200 point reward to your LoyalTEA Account which you can redeem for a $10 coupon at www.artoftea.com. It’s still Give $10, Get $10, but as of 7/1/21, you now get your $10 in the form of points instead of a code. Please note that you will need to be logged in to your LoyalTEA Account in order to use these points and exchange them for rewards and discounts.
For more information about the Referral Program, please use this link
Q: Can I still Give $10, Get $10 if I don’t have a LoyalTEA Account?
A: As of 7/1/21, you need a LoyalTEA Account in order to redeem your successful referral credit. Creating a LoyalTEA account is simple AND you’ll get access to exclusive offers, promos, and more, so if you haven't made one yet, there’s no time like the present!
Q: Will the 200 points that can be exchanged for a $10 coupon ever expire?
A: Yes, all points earned expire 1 year after they are accrued.
Q: Is there any reason I shouldn’t make a LoyalTEA Account today?
A: Nope, the sooner you join LoyalTEA rewards, the more you’ll save! Start earning points today and see for yourself!