Shipping policy
COUNTRIES WE SHIP TO
Please note that we currently only ship to the US and Canada. The Tea of the Month subscription program is available to US residents only.
PROCESSING TIMES
Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure). Shipments originate in the Los Angeles area, and transit times vary depending on where packages are being delivered to. Please keep in mind that if you place your order after 11 am PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).
HOLIDAY PROCESSING TIMES
During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12 pm PST on Friday, your order will not process or ship until the following week as Art of Tea is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).
SHIPPING METHODS
UPS
All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon the shipment of your order.
UPS WORLDWIDE
UPS Worldwide shipping is available for Canada orders; please note that it is the customer’s responsibility to take care of any taxes, fees, or dues upon receipt.
UPS GROUND
Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.
EXPEDITED SHIPPING
Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.
US MAIL
This method is unfortunately not available for shipment to PO Boxes, Military Addresses.
SHIPPING COST
The shipping and handling cost for your order is based on the total weight of the order. To receive free shipping within the continental US for a retail order, your order must be $60 prior to tax. Free shipping in the continental US will automatically apply to your cart when the order minimum requirement has been met.
SHIPPING LIABILITY
Art of Tea will ship based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and Art of Tea will not be responsible for any damages due to delays in shipping. Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all federal and provincial shipping-related taxes, and you agree to comply with all export laws of the United States that apply to the products purchased or received under this Agreement. Art of Tea uses a third-party shipping service provider to ship its products. As such, Art of Tea will not be liable for any loss, damages (direct or indirect), or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third-party shipping service provider. Art of Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information, or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.
UPS has permission to leave packages at the recipient’s address if no one is there to sign for them; however, UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Art of Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.
If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.
If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.
Art of Tea is not responsible for delays caused by weather, mechanical failure, or other acts beyond our control.
SPECIAL SHIPPING METHODS
Art of Tea does not drop-ship at this time with the exception of Corporate Gifts.
If you require special shipping instructions, such as Saturday delivery, or specified delivery date, please feel free to call us at 877-268-TEAS and we will do our best to accommodate your request.
